A robocall claims a $919 Walmart order is pending and asks for your Social Security Number to cancel it
An AI robocall impersonating Walmart claims a large electronics purchase ($919) is about to charge your account. Pressing 1 to "cancel" connects to an operator who requests your Social Security Number, credit card, and bank details to steal your identity.
Also known as: Walmart robocall scam, Walmart PS5 order scam, fake Walmart fraud department call, Walmart impersonation robocall
Already happened to you? Do this in the next few minutes
- 1 Call your bank or card's fraud line right now. Use the number on the back of your card — not any number from the message or caller. Ask them to stop or reverse the payment and freeze the account.
- 2 If you paid by gift card, wire, or an app (Zelle, Venmo, Cash App): contact that company immediately and report it as fraud. Acting fast sometimes recovers the money.
- 3 Report to the FBI at ic3.gov and the FTC at reportfraud.ftc.gov. The sooner, the better.
What to do right now
- 1 Hang up immediately — do not press any number or say anything in response
- 2 Walmart does not call customers out of the blue to cancel orders or request Social Security Numbers, passwords, or credit card details by phone
- 3 If you are concerned about a real Walmart account issue, contact Walmart directly at 1-800-925-6278 or log into walmart.com
- 4 If you provided your SSN, place a free fraud alert with the credit bureaus (Equifax, Experian, TransUnion) at annualcreditreport.com and consider a credit freeze
- 5 If you gave credit card or bank details, contact your financial institution immediately to freeze or replace the account
- 6 Report to the FTC at https://reportfraud.ftc.gov and the FBI's IC3 at https://www.ic3.gov.
Red flags
- ⚠ An AI voice claiming to be from Walmart calls about a large unauthorized order you never placed
- ⚠ You are told to press 1 to cancel or dispute the charge — Walmart will never contact you this way
- ⚠ The live operator who answers asks for your Social Security Number to 'verify your identity' — this is identity theft
- ⚠ The caller asks for credit card or bank account details over the phone to 'process the cancellation'
- ⚠ The order amount ($919.45 or similar) is specific enough to sound real, but the amount varies across calls
- ⚠ Caller ID may show a local or toll-free number — it is spoofed, not Walmart's real number
Sources
- FCC — Cease-and-desist against SK Teleco transmitting Walmart impersonation robocalls (Dec 2025)
- CBS News — Walmart impersonation scam targets hundreds of thousands of consumers each week (2025–2026)
- FCC/MoneyWise — Walmart robocall scam sweeping the nation — FCC details tactics (2025–2026)
- La Opinión — Estafa en Walmart: llamada falsa por compra de PS5 a $919 (Jul 23, 2026)
- Bitdefender — Robocall scam impersonating Walmart hits millions; FCC orders provider shutdown