A "fraud alert" call from Amazon turns into a scammer asking you to install AnyDesk
A caller claims to be Amazon security about an unexpected expensive purchase on your account. They transfer you to a fake "bank fraud team" who asks you to install AnyDesk or buy Amazon gift cards to "secure" your account — then they drain it.
Also known as: Amazon fraud department call, Amazon Prime phone scam UK, fake Amazon customer service call, Amazon AnyDesk scam UK, Amazon impersonation call UK
Already happened to you? Do this in the next few minutes
- 1 Call your bank or card's fraud line right now. Use the number on the back of your card — not any number from the message or caller. Ask them to stop or reverse the payment and freeze the account.
- 2 If you paid by gift card, wire, or an app (Zelle, Venmo, Cash App): contact that company immediately and report it as fraud. Acting fast sometimes recovers the money.
- 3 Report to the FBI at ic3.gov and the FTC at reportfraud.ftc.gov. The sooner, the better.
- ! If you installed any "support", "server", "refund", or remote-access app at their request (AnyDesk, TeamViewer, Quick Support, etc.): disconnect the internet now, then run free SeraphSecure (https://www.seraphsecure.com) to detect and remove it.
What to do right now
- 1 Hang up. Amazon does not make unsolicited fraud alert calls and will never ask you to install remote software or buy gift cards
- 2 Go to Amazon.co.uk directly and check your account for any actual suspicious orders — if everything looks normal, the call was a scam
- 3 Call Amazon UK at 0800 279 6620 using a number you looked up yourself, never one given by a caller
- 4 If you already installed remote-access software: disconnect from the internet immediately, then uninstall the app. Change all passwords from a clean device
- 5 If you gave gift card codes: those funds are gone immediately — there is no way to reverse a gift card redemption. Report to Amazon and Action Fraud
- 6 If you installed any 'support' or 'server' or 'refund app' or remote-access app at the scammer's request (AnyDesk, TeamViewer, Quick Support, etc.), run free SeraphSecure (https://www.seraphsecure.com) to detect and remove it.
- 7 Report to Report Fraud at https://www.reportfraud.police.uk or call 0300 123 2040.
Was remote-access software installed?
If a scammer asked you to install AnyDesk, TeamViewer, Quick Support, or any remote-access app, your device may still be compromised.
Run SeraphSecure to detect and remove it →Red flags
- ⚠ Amazon never calls you unsolicited to warn about a suspicious order — all genuine alerts appear in your Amazon account or on the official website
- ⚠ You are told to press 1 to cancel a purchase and then transferred to a second caller — this two-step call structure is the classic sign of a relay scam operation
- ⚠ The second caller claims to be from your bank's fraud team despite you not calling your bank — genuine bank fraud teams call from the number on your card, not via a transfer from another company
- ⚠ You are asked to install AnyDesk, TeamViewer, Quick Support, or any other remote-access app so a technician can 'protect' your account
- ⚠ You are told to buy Amazon gift cards and read the codes aloud — no legitimate fraud investigation ever requires gift card purchases
- ⚠ The call creates extreme urgency: you must act now or lose your money, your account will be suspended, or a criminal will empty your account
Known variants
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Amazon OTP account takeover: automated call or text about an unauthorised device purchase triggers a real Amazon sign-in OTP to your phone — sent by the scammer. Caller asks you to read out the code to 'cancel the order'. Sharing it gives full access to your Amazon account, saved cards, and linked services.
Last seen: 10/1/2026