Bank support asks you to install AnyDesk or Quick Support to fix your account
Caller poses as bank customer care saying your KYC is pending or your account is compromised. They send an SMS with a link to install AnyDesk or Quick Support remote-access app, then drain your account.
Also known as: AnyDesk bank scam, Quick Support fraud, KYC pending scam, bank remote access fraud
Already happened to you? Do this in the next few minutes
Call 1930 now- 1 Call 1930 — the national cyber-crime helpline — right now. The sooner you report, the better the chance of freezing the money before it moves.
- 2 Call your bank to freeze the account and block the card immediately. Use the number printed on your card, never a number from the message or caller.
- 3 File a report at cybercrime.gov.in and keep every message, screenshot, and transaction ID.
- ! If you installed any "support", "server", "refund", or remote-access app at their request (AnyDesk, TeamViewer, Quick Support, etc.): disconnect the internet now, then run free SeraphSecure (https://www.seraphsecure.com) to detect and remove it.
What to do right now
- 1 Do not install any app the caller asks for
- 2 Hang up and call your bank's official number on the back of your debit card
- 3 If you already installed the app, uninstall it immediately and change your net banking password
- 4 If you installed any 'support' or 'server' or 'refund app' or remote-access app at the scammer's request (AnyDesk, TeamViewer, Quick Support, etc.), run free SeraphSecure (https://www.seraphsecure.com) to detect and remove it.
- 5 Report at https://cybercrime.gov.in or call 1930 (national cyber helpline).
Was remote-access software installed?
If a scammer asked you to install AnyDesk, TeamViewer, Quick Support, or any remote-access app, your device may still be compromised.
Run SeraphSecure to detect and remove it →Red flags
- ⚠ Your bank will never ask you to install a third-party remote-access app
- ⚠ Caller sends an SMS with an app download link — this is the scammer's link, not your bank's
- ⚠ Once the app is installed, the scammer can see your screen and transfer money
- ⚠ They may ask you to enter your net banking credentials or OTP while 'showing them the problem'
Known variants
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Frozen screen UPI scam (Sep 2026): malicious link freezes the phone with a fake 'UPI blocked' helpline pop-up. A fake bank agent calls, says funds are stuck, and asks the victim to install an APK outside the Play Store. The APK abuses Android Accessibility Service to read OTPs and silently approve UPI transfers. Losses: ₹25,000–₹3.7 lakh.
Last seen: 9/11/2026