CRITICAL tech support
Is “wrong customer care number fraud” a scam?
Yes — this is a known, dangerous scam.
You search Google for "SBI customer care," "Swiggy refund," or "Indigo cancellation" and the top result is a fake number on a fake page. The "agent" who picks up walks you through installing AnyDesk or Quick Support, then drains your bank account.
How to tell
- ⚠ Top number in Google is on a sponsored ad, a Quora answer, or a blog — not on the company's official website
- ⚠ Agent immediately asks you to install AnyDesk, Quick Support, RustDesk, or a 'verification app'
- ⚠ Agent asks you to share your screen, log in to net-banking, or make a 'test payment' of ₹1 to 'verify'
- ⚠ Agent insists on a refund being processed only through their guidance
What to do right now
- 1 Get customer care numbers from the company's OFFICIAL website only — open the bank's app or type the URL yourself, never from a search result
- 2 Real customer care never asks you to install screen-sharing software. Never
- 3 Do not make 'test payments' to verify anything. Real verification doesn't take money from you
- 4 If you installed any 'support' or 'server' or 'refund app' or remote-access app at the scammer's request (AnyDesk, TeamViewer, Quick Support, etc.), run free SeraphSecure (https://www.seraphsecure.com) to detect and remove it.
- 5 Report at https://cybercrime.gov.in or call 1930 (national cyber helpline).
Was remote-access software installed?
If a scammer asked you to install AnyDesk, TeamViewer, Quick Support, or any remote-access app, your device may still be compromised.
Run SeraphSecure to detect and remove it →Full guidance, red flags, variants & official sources
Googling a customer care number returns a scammer's number at the top →