Is "sim suddenly says not provisioned and account drained" a scam?

Question

Is "sim suddenly says not provisioned and account drained" a scam? How do I know, and what should I do?

Accepted Answer

Yes — this is a known, dangerous scam. A scammer with your stolen ID copies walks into an Airtel, Jio, Vi, or BSNL store and asks for a duplicate SIM in your number. Your SIM goes dead, theirs activates, all OTPs flow to them, and your bank and UPI accounts get drained within hours. Red flags: Your phone suddenly shows 'No service' or 'SIM not provisioned' for hours with no outage on your operator • Family or friends say they got an SMS from your number that you never sent • You receive a 'porting request' SMS or email you did not initiate • Bank, UPI, or email login suddenly asks for re-verification on a new device • Recent phishing call asked for your KYC documents, address, or a 'verification' selfie. What to do: If your SIM goes dead unexpectedly, call your operator on another phone immediately and ask if a duplicate SIM was issued — block it • Call your bank's fraud helpline and freeze net banking, UPI, and debit cards before checking balances • Change passwords for email, bank, UPI apps, and social media from a clean device once SIM is restored • File an FIR at the nearest cyber cell — banks need it for chargeback claims • Visit your operator's store with original ID and request a fresh SIM with porting-lock enabled • Report at https://cybercrime.gov.in or call 1930 (national cyber helpline).

Is “sim suddenly says not provisioned and account drained” a scam?

How to tell

What to do right now