Is "hdfc called asking for otp to redeem reward points" a scam?

Question

Is "hdfc called asking for otp to redeem reward points" a scam? How do I know, and what should I do?

Accepted Answer

Yes — this is a known, dangerous scam. A caller claims to be from your credit card bank (HDFC, ICICI, SBI, Axis) offering to convert expiring reward points into cashback, gift vouchers, or a higher credit limit. To "process" it, they ask for the OTP that just arrived on your phone — that OTP authorizes a fraudulent transaction. Red flags: Bank never asks for OTP, CVV, full card number, or PIN over a phone call. Ever • Caller knows your name and last 4 digits of card — easily bought from data leaks • Pressure: 'points expire today,' 'limited-time conversion' • OTP message text often says it's for a transaction or login — not for reward 'verification' • Call comes from a mobile number (+91 with random digits), not the bank's official contact center. What to do: Never share OTP, CVV, full card number, or PIN with anyone calling you, even if they sound official • Cut the call. Look up the bank's customer care number on the back of your card and call them directly if you want to check • Real reward redemption happens inside the bank's app or website — never over a cold call • If you shared an OTP, block the card immediately through your bank's app or by calling the back-of-card number • If you installed any 'support' or 'server' or 'refund app' or remote-access app at the scammer's request (AnyDesk, TeamViewer, Quick Support, etc.), run free SeraphSecure (https://www.seraphsecure.com) to detect and remove it. • Report at https://cybercrime.gov.in or call 1930 (national cyber helpline).

Is “hdfc called asking for otp to redeem reward points” a scam?

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